Now, that's an interesting question. After the first two power cables fried, we put an expensive surge protector and made certain that the electronics were on that.
In addition, because we had had the weird power surge that was the reason for the 2nd power cable loss, we had an electrician out to look at the outlets that had the surge who said that there was no problem with the electricity at all. However, after that I noticed (was freaked out and angered by) that whenever the lights were turned on or off in the hallway, the outlets on the shared wall inside the living room would receive a power surge. This surge did not set off the surge protector at all, but I wonder if it contributed to the failure of this second MacBook charger cable? I do know that it must have contributed to the failure of our 4th power cord, the extremely expensive adapter charger that the Dell was running on. Man, this is just amazing, isn't it?
However, on Friday, after this happened, I threw the computer and the charger into my bag and when the babysitter arrived and the German and I left to meet friends in Prenzlauer Burg, we stopped at the Apple store on the way.
It was a typical German customer service experience. When we walked in, we took a number (electronically) , which is a far sight better than one can expect at T-Com. Then, when we were called the German explained what had happened to the clerk. The clerk misunderstood, thinking that he had purchased a new cable a few weeks ago while what had really happened was that they had given us one (warranty replacement) and it did not go through the Kasse. But the clerk sent the German to the Kasse to get paperwork (which was not there) and when he came back without any, it was not in Ordnung.
At that point, I started to become concerned because we were starting to get late for our meeting (we were still 30 minutes from the restaurant). So I asked what the problem was. When I explained the situation it became clear that the process the clerk had started was incorrect so he changed to looking at the bar code on the computer, determining that I was correct in believing that I still had 4 years left on my warranty, and then telling me that it would be 4-6 days until I would be able to get a new cord: Apple would want to look at the cable before issuing me a new one.
I looked at the clerk in disbelief. In measured tones I informed him that in this country and city where I do not speak the language, that my computer is my life line. I suggested that if they did not have a cord to give me (hard to believe, as they sold computers there!) that he loan me one. (We had already had the conversation where I indicated that I was unhappy with the failure of two cables and he had informed that that it was not his fault and that he worked for Gravis, not Apple.) He told me that the company only had four loaner computers and that they would almost certainly be all out.
I asked him to please check the status and I would wait to be angry until I found out if therewas a reason to be. Then I smiled at him.
When he came back, he gave me a new cord.
That was nice.
More tomorrow about what happened at the restaurant...